Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CPPFES2007A Mapping and Delivery Guide
Maintain quality of work and promote continuous improvement

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency CPPFES2007A - Maintain quality of work and promote continuous improvement
Description This unit of competency specifies the outcomes required to use resources according to quality concepts that contribute to quality customer service and the optimisation of human and material resources in the workplace.
Employability Skills This unit contains employability skills.
Learning Outcomes and Application This unit of competency supports fire protection technicians in achieving work quality standards and awareness of, and contribution to, strategies for process and service improvements.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not applicable.
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Incorporate quality measures into the use of resources.
  • Quality measures are incorporated into workplace procedures.
  • Methods for incorporating quality concepts are explained and demonstrated to work group members as required.
  • Risk factors are identified to minimise potential constraints to work schedules.
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

This unit of competency could be assessed by:

observation of demonstration of methods for incorporating quality concepts into work procedures

questioning to elicit explanation of quality concepts

review of completed documentation

third-party reports.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit.

In particular the person should demonstrate the ability to:

explain and demonstrate the incorporation of quality measures into work procedures

identify and report opportunities for process change

meet business or industry benchmarks in specialised work on a consistent basis.

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an off-site context. It is to comply with relevant regulatory or Australian standards’ requirements.

Resource implications for assessment include:

actual or simulated workplace environment

assessment documentation

relevant documentation, manuals and resources

training and assessment record book.

Method of assessment

Assessment methods must:

satisfy the endorsed Assessment Guidelines of the Property Services Training Package

include direct observation of tasks in real or simulated work conditions, with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments.

Guidance information for assessment

Reasonable adjustments for people with disabilities must be made to assessment processes where required. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.

Assessment processes and techniques should as far as is practical take into account the language, literacy and numeracy capacity of the candidate in relation to the competency being assessed.

This unit could be assessed on its own or in combination with other units relevant to the job function.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

accessing regulatory information

language, literacy and numeracy skills to:

complete documentation accurately and legibly

complete basic reports and memos

interpret regulatory information

problem-solving skills to resolve problems associated with the use of resources

working to achieve a quality outcome

Required knowledge

basic principles of quality concepts, including:

quality control methods

quality problem identification

explanation of ‘optimising the use of resources’

importance of correct distribution of completed documentation

methods for completing documentation

processes to interpret information and give feedback

purpose of indexes and tables of content in manuals and Australian standards

organisational policies, plans and procedures relating to quality assurance and continuous improvement

why resources are used in conjunction with specifications and procedures

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Workplace procedures may include:

assignment instructions

equipment manufacturers’ requirements

instructions from colleagues, supervisor or manager

personal protective equipment requirements

reporting and documentation requirements

specific customer requirements.

Risk factors may include:

cost blow-out

disturbances to workflow

loss of confidence

product or service delivery problems

supplier problems

time delays.

Relevant persons may include:

colleague

customer

manager

supervisor

team leader.

Resources may include:

colleagues and other company staff

company time and finances

hand and power tools

utilities and services.

Organisational requirements may be located in quality assurance and procedures manuals relating to:

documentation and information systems and processes

legal and organisational policies and guidelines, including personnel practices and guidelines outlining work roles, responsibilities and delegations

legislation relevant to the work operation

OHS policies, procedures and programs

using electronic job scheduling and communication devices.

Manuals and technical publications may include:

Australian standards

employee handbooks

environmental regulations

manufacturers’ specifications

quality assurance manuals

service bulletins

service manuals

training manuals.

Records and other documentation may include:

certificates of inspection (or equivalent)

job cards

maintenance recording systems

stock transfer books

summaries of goods received

time sheets

warranty claim forms.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Quality measures are incorporated into workplace procedures. 
Methods for incorporating quality concepts are explained and demonstrated to work group members as required. 
Risk factors are identified to minimise potential constraints to work schedules. 

Forms

Assessment Cover Sheet

CPPFES2007A - Maintain quality of work and promote continuous improvement
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CPPFES2007A - Maintain quality of work and promote continuous improvement

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: